ShipConstructor meets user needs with optimized online support

Tuesday, 23 October 2007

ShipConstructor Software Inc. (SSI), a world leader in ship design software systems, today launched a comprehensive knowledge-base customer-support website to proactively address a wide range of user needs.

“Customers can now immediately get solutions to technical issues that other users or our developers have already identified and resolved,” said Rolf G. Oetter, President and CEO, SSI. “This saves our customers considerable time and money, and eliminates the frustration of having to wait for help.”

Users can utilize SSI’s online support system either by applying key words to search the entire knowledge database for a specific solution or by subscribing to automatic updates related to any of the 25 subject categories.

Over 6,000 ShipConstructor software licenses are used by more than 300 organizations on six continents, including the U.S. Navy, Dubai Drydocks, Austal Ships, Genoa Design, Vripack Yachting International and Labroy Offshore.