The Professional Yachting Association (PYA) has announced they will host the second PYA Guidelines for Unified Excellence in Service Training (GUEST) Awareness Workshop in the Netherlands on the 19th November. The workshop is aimed at industry professionals including senior crew, owner’s representatives, management personnel and those who deal with and supply interior departments in the superyacht industry, and seeks to inform participants of the GUEST Program benefits and demonstrate the level of training provided.
The GUEST initiative was established three years ago as a way to improve standards of training for those working in the interior department of superyachts, and to date, PYA has accredited over 20 training schools all over the world, with over 3,700 certificates successfully completed so far.
PYA states, “It’s time now for the whole industry to understand that without properly-trained and professional “front line” crew, the show falls apart. Whilst millions of dollars are spent on all other facets, the fundamental aspect of undergoing interior crew training - which essentially creates the owners’ experiences, has been left up to inexperienced individuals to decide whether or not they feel they need it. If we want a professional industry from top to bottom we must ensure that those individuals who are expected to provide excellence in service are encouraged and fully supported in being able to do so.”
To attend, use the registration link at www.pya.org.